Check Balance

Easily view your wallet balance in real time on *115#.

Steps:

1
Dial *115# and select option 6 "My Account"
2
Choose 3 "Check Balance"
3
Enter your ZedWallet PIN
4
Your current balance will appear on the screen

Tip: Your balance is updated in real-time and reflects all recent transactions.

Reset PIN / Forgot PIN

In case you've forgotten your PIN, you can quickly reset it on *115#.

Steps:

1
Dial *115# and select option 6 "My Account"
2
Select 2 "Manage PIN"
3
Select 3 "Forgot PIN"
4
Enter Year of Birth (YYYY)
5
Enter your secret word
6
Create a new 4-digit PIN and Confirm

Note: You'll need your secret word to reset your PIN. Keep it secure and don't share it with anyone.

Unlock PIN

Locked your PIN after multiple failed attempts? No problem Dial *115# to unlock it.

Steps:

1
Dial *115# and select option 6 "My Account"
2
Select 2 "Manage PIN"
3
Select 2 "Unlock PIN"
4
Enter your registered phone number
5
Enter your secret word
6
Once verified, your PIN will be unlocked

Security: Your PIN is locked after 3 incorrect attempts to protect your account from unauthorized access.

Change PIN

You can change your ZedWallet PIN anytime, especially if you believe it's at risk. Simply update your PIN through the ZedWallet App or by dialing *115#.

Steps:

1
Dial *115# and select option 6 "My Account"
2
Select 2 "Manage PIN"
3
Select 1 "Change PIN"
4
Enter Old PIN (4 Digits)
5
Create a new 4-digit PIN and Confirm

Best Practice: Change your PIN regularly and avoid using easily guessable numbers like 1234 or your birth year.

Change Language

ZedWallet supports multiple local languages for your convenience. To change your language, follow the steps below:

Steps:

1
Dial *115# and select option 6 "My Account"
2
Select 1 "Change Language"
3
Choose your preferred language from the list
4
Enter your PIN to confirm

Available Languages: English, Bemba, Nyanja, Tonga, Lozi, and more local languages.

Change Secret Word

Your secret word helps you recover your account safely.

Steps:

1
Dial *115# and select option 6 "My Account"
2
Select 5 "Update My Details"
3
Select 1 "Change Secret Word"
4
Enter your new secret word
5
Confirm your new secret word
6
Enter your PIN to confirm

Security Tip: Choose a secret word that is easy for you to remember but hard for others to guess. Don't use common words or personal information.

Activation

Activate your ZedWallet to start transacting instantly.

Steps:

1
After Registering, Activate by following the following steps:
2
Dial *115# and select ZedWallet → Activate Account
3
Enter the initial PIN received via SMS
4
Set a new 4-digit Mobile Money PIN
5
Confirm your new PIN by re-entering it
6
Set your Secret Word for account security
7
Confirm your Secret Word by re-entering it
8
Once completed, your account will be activated and you'll receive confirmation via activated

Note: You must complete activation within 24 hours of registration. If you don't receive the activation PIN, contact customer support.

Registration

Create your ZedWallet account in a few minutes!

Steps:

1
To start your ZedWallet journey!
2
Dial *115# on your Zedmobile SIM Card and select ZedWallet → Register on ZedWallet
3
Confirm that you want to proceed with registration by selecting 1 – Proceed
4
The system captures your phone number and verifies your KYC details with ZedMobile
5
You will receive confirmation via USSD and SMS:
6
"Registration successful! Your activation PIN is ***. Please complete Mobile Money activation to start using ZedWallet."

Requirements: You must be 18+ years old with a valid Zambian National Registration Card (NRC) and an active ZedMobile SIM card.