ZedWallet Terms & Conditions

Note: This is a summary of the conditions of use for ZedWallet. All ZedWallet customers must read this summary in conjunction with the full Conditions of use published on the ZedMobile website at www.zedmobile.co.zm or available from ZedWallet Customer Care Centers, Agents, and other designated points of service.

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1. The Agreement

This Agreement contains the complete terms and conditions that apply to your participation in Beeline Fintech "ZedWallet's" mobile money transfer service and supersedes all other agreements entered between you and Beeline Fintech ltd ("ZedWallet") with respect to the ZedWallet mobile money transfer services.

These terms and conditions take effect on the date of your registration to the ZedWallet Services. By participating in or continuing to use the ZEDWALLET Service you shall be deemed to be making an affirmative statement of your acceptance of these terms and conditions.

2. Definitions

"Account" means your ZEDWALLET Account, being the record maintained by ZEDWALLET of the amount of E-Money from time to time held by you and represented by an equivalent amount of cash held by a Trust Account on your behalf;

"Affiliate" means any entity, individual, firm, or corporation, directly or indirectly, through one or more intermediaries, controlling, controlled by, or under common control with either party;

"Agent" means a person appointed to offer ZEDWALLET registration, cash-in, and cash-out services and includes, as applicable, participating ATM networks, cash vending machines and electronic vending outlets, and any other entity approved by ZEDWALLET further details of which may be obtained from ZEDWALLET;

"Cash" means the lawful currency of Zambia;

"Dormant Account" means an account that has had no financial activity for a long period of time, as stipulated under the laws by the Bank of Zambia.

"E-Money" means the electronic monetary value depicted in your ZEDWALLET Account representing an equal amount of Cash held by the Trust Account and which may be redeemed through an ZEDWALLET Agent for an equal amount of Cash;

"Foreign National" means a person who is not a citizen of Zambia irrespective of whether the person is a permanent resident in Zambia.

"Guardian" means a person who is legally authorized to access funds in your ZEDWALLET Account in the event of your permanent disability;

"Merchant" means a person engaged in the trade of goods and/or services and holds its own ZEDWALLET Account;

"ZEDWALLET Services" or "ZEDWALLET" means the money transfer services provided by Beeline Fintech including issuance, management, and redemption of E-Money and Cash;

"ZEDWALLET System" or "ZEDWALLET" means the system operated by ZEDWALLET providing the ZEDWALLET Services;

"Network" means the Global System for Mobile Telecommunication ("GSM") system operated by Beeline Telecom ltd which is an Affiliate of Beeline Fintech, and covering those areas within Zambia as stipulated from time to time by us;

"Outlet Operator" means the assistant attending to you at an Agent Outlet;

"Outlet" means any shop, unit, or other retail premises or portion thereof operated by an Agent ;

"Participant" or "User" means any person that participates in the ZEDWALLET System by using the ZEDWALLET Services to send or receive money and includes any person that facilitates the redemption of E-Money;

"Personal Information" means personal identifiable information which includes but is not limited to name, address, phone number, identification number, and location data;

"PIN" means your personal identification number being the password you choose to access and operate your Account and includes the one-time 4-digit PIN sent to you on registration for activating your Account;

"Pre-paid Airtime" means mobile phone calling credit on Zambia Network;

"Registration Form" means the registration form containing registration details;

"ZEDWALLET Products and Services" means any products and services provided to you by ZEDWALLET whether under this Agreement or otherwise to be introduced from time to time;

"Secret Word" means the secret password allocated to you upon activation of your ZEDWALLET Account by keying in the PIN;

"SIM Card" means the subscriber identity module which when used with the appropriate mobile phone equipment enables you to use the ZEDWALLET Services;

"SMS" means a short messaging service that enables the transmission of text messages from one mobile phone to another;

"Successor" means a person who is legally authorized to access funds in your ZEDWALLET Account in the event of your death;

"Transaction" means the movement of money into, or out of your ZEDWALLET Account;

"Trust Account" means an account opened in a licensed bank by ZEDWALLET Service to hold a cash equivalent of the electronic money issued;

"You" or "your" means the ZEDWALLET Customer who has registered to use the ZEDWALLET Service;

3. Service Description

A. ZEDWALLET operates the ZEDWALLET mobile money transfer service, allowing you to send and receive money through your registered mobile phone.

B. ZEDWALLET is available to all ZedMobile subscribers upon registration for the ZEDWALLET Services.

C. You may register for a ZEDWALLET Account with any ZEDWALLET Agent or at any ZEDWALLET retail center, self register by dialling the applicable USSD code or through Zedlife Mobile application.

D. ZEDWALLET may in its absolute discretion restrict or limit the number of accounts you may operate at any one time.

E. ZEDWALLET may for good cause (assessed by ZEDWALLET in its absolute discretion) refuse to register or revoke any person's registration on the ZEDWALLET System.

F. You may acquire E-Money in your ZEDWALLET account by depositing Cash at an ZEDWALLET Agent outlet or receiving a remittance of E-Money from another ZEDWALLET Participant, from a participant of other mobile networks or from bank account through the national financial switch or as applicable, through an international money remittance from a participating remittance service provider or through any other acceptable means that ZEDWALLET may provide.

G. All Transactions shall be denominated in Zambian Kwacha.

H. Subject to the prescribed Transaction limits and the provisions of these Terms and Conditions, the balance of your ZEDWALLET Account is redeemable at any time and shall be disposed of only in accordance with your instructions given via the ZEDWALLET System.

I. You acknowledge that ZEDWALLET is neither a bank nor a deposit-taking institution.

J. You acknowledge that all charges applicable to the ZEDWALLET service are set forth in a separate fee schedule available at Agent outlets and or as may be published from time to time by ZEDWALLET in its website at www.zedmobile.co.zm and are subject to change at any time at ZEDWALLET's sole discretion.

K. Your Cash represented as E-Money is held in a Trust Account. By participating in and/or continuing to use the ZEDWALLET Services you acknowledge your money in a Trust Account shall be managed by ZEDWALLET on your behalf.

L. Upon approval by the Bank of Zambia, ZEDWALLET may transfer not less than 30 (thirty) percent of any net interest return derived from your portion of the Trust Account to you in accordance to bank of Zambia regulation, the remaining amount to be retained by as per Bank of Zambia regulation.

4. Account Opening and Maintenance

The following conditions must be met before opening an ZEDWALLET Account in your name:

A. You must be at least 18 years old with the capacity to enter into contracts.

B. You must have a ZEDMOBILE-enabled SIM card through which you may access the ZEDWALLET Services. If your SIM card is not ZEDMOBILE enabled, you may swap it at a nominal fee for one that is ZEDMOBILE enabled.

C. By using ZEDMOBILE enabled SIM card, you hereby consented for ZEDWALLET to use your personal data available at ZedMobile network, to enable the activation and use of the ZEDWALLET account.

D. You must complete the Registration Form and submit it when duly completed and signed by you. For the avoidance of doubt, a completed Registration Form shall bear your name as it appears on your NRC and such other information as may be required. The Registration Form may be filled in and accepted by electronic means.

E. You must provide sufficient proof of identification (NRC) acceptable by the applicable laws. Copies of the ID provided may be retained by the Agent facilitating your registration.

F. You must not provide any false, inaccurate, incomplete, or misleading information.

G. Notwithstanding the generality of the foregoing, a person with parental authority may open and maintain an account in their name for and on behalf of a minor. For purposes of this agreement, a person with parental authority shall include the birth parents of a minor, a legal guardian, or another person who can demonstrate legitimate authority over the minor's affairs.

H. You are responsible for ensuring that your registration details are maintained up to date.

I. ZEDWALLET may reject your application at its discretion if any of the account opening requirements are not met or if you fail to provide us with satisfactory proof of identification.

J. ZEDWALLET reserves the right to request further information pertaining to your account at any time failure of which may result in a limitation on usage of the ZEDWALLET Service, suspension, or termination of the Account.

K. You must not maintain more than five ZEDWALLET Accounts.

L. You may elect to have a Tier 1 Account or Tier 2 Account which shall have a daily aggregate transaction limit as defined by the Bank of Zambia from time to time.

M. Notwithstanding sub-article 3.12 hereinabove, ZEDWALLET reserves the right to allocate higher Transaction limits after exceptional authorization from the Bank of Zambia.

N. If you have more than one account with a similar Level, the aggregate balance of all accounts shall not exceed the respective category limit where the account belongs.

O. If you have more than one electronic account with different Levels, the limit of the higher Level shall apply.

P. Subject to ZEDWALLET's due diligence and vetting, you may obtain an official statement of your ZEDWALLET Account from any ZEDWALLET retail center for which you may be charged a fee. An official statement of account shall be conclusive evidence of the Transactions carried out on your ZEDWALLET Account during the period covered in the statement.

Q. For the avoidance of doubt the contents of any statement obtained from a retail center pursuant to clause 3.15 shall not be produced as evidence in any civil or criminal court. ZEDWALLET may however provide the evidence upon receipt of a valid court order or request from law enforcement authorities.

5. Privacy Policy

A. ZEDWALLET recognizes the importance of protecting the privacy of all information provided by users of ZEDWALLET. This statement is meant to affirm our utmost respect for your right to privacy.

B. ZEDWALLET collects personally identifiable information that we use to profile ZEDWALLET Users and administer individual ZEDWALLET accounts, update ZEDWALLET databases, and provide User support.

C. Save as provided hereunder, ZEDWALLET does not share your Personal Information with unauthorized persons and adequate safeguards have been put in place to prevent unauthorized access and to ensure the confidentiality of your Personal Information.

D. You acknowledge that by using the ZEDWALLET Services, some of your Personal Information will be passed on:

1. to any person whom you receive E-Money from, or send E-Money to and will be available to any third party involved in the operation of the Service including without limitation, ZEDWALLET Agents, ATM switch providers, and our technology providers as applicable);

2. to other Users at any stage in the course of the ZEDWALLET Transaction for the purposes of their use of the ZEDWALLET Services; and

3. You hereby authorize ZEDWALLET to share with, provide or disclose to such Users, and third parties with which you have separately contracted or with which you intend to contract (and have informed ZEDWALLET of this intention in writing or electronically through the ZEDWALLET System), your Personal Information including any Transaction data, information pertaining to you or your ZEDWALLET Account, or your usage of ZEDWALLET Products and Services provided that the authority given to ZEDWALLET to disclose information to such third parties (not being a law enforcement, investigative or regulatory authority) pursuant to this clause may be withdrawn at any time.

E. You acknowledge that ZEDWALLET may verify your identity information through publicly available and/or restricted government databases in order to comply with regulatory requirements.

F. You accept that ZEDWALLET shall have the right to monitor your account usage and may disclose Personal Information to local law enforcement or investigative agencies or any competent regulatory or governmental agencies to assist in the prevention, detection or prosecution of money laundering activities, fraud, or other criminal activities.

G. ZEDWALLET employees who handle Personal Information are under an obligation to treat it confidentially and may not disclose it to unauthorized third parties. ZEDWALLET employees are also responsible for the internal security of the information. Employees who violate ZEDWALLET's privacy policies are subject to a range of disciplinary actions.

H. Any person submitting any information to ZEDWALLET through the ZEDWALLET System may be granted access rights to that information. ZEDWALLET has developed systems that enable access and correction of information submitted to it.

6. Account Usage

A. After your account has been opened and activated, you will be able to initiate the following Transactions:

1. load E-Money through a participating Agent outlet;

2. send E-Money to and receive E-Money from other users;

3. withdraw Cash from your Account through participating ZEDWALLET Agents.

4. withdraw Cash from your Account through participating ATM networks (if available);

5. buy ZedMobile Pre-paid Airtime;

6. pay utility bills or make one-off or periodic payments or remittances to participating utility providers, financial institutions, charity organizations, etc.;

7. pay for goods purchased from participating Merchants;

8. manage your Account (e.g., check balance inquires, change PIN, etc.); and

9. any other Transactions allowed by the Bank of Zambia and as may be introduced by ZEDWALLET or financial institution partners from time to time.

B. ZEDWALLET does not warrant that all functionalities shall be available at all times, may be in the process of getting approval from the Bank of Zambia, and may withdraw any functionality or the ZEDWALLET Service in general as a direct result of new or amended legislation, statutory instrument, government regulations or policy or any other compelling reason.

C. ZEDWALLET may provide additional functionality on the ZEDWALLET menu following integration with platforms of financial institutions and other entities providing you with specified services. Such functionality may give you limited access to the platforms of financial institutions or other entities. By using such functionality to gain access to other platforms, you hereby agree to indemnify ZEDWALLET against, and hold ZEDWALLET harmless from, any losses arising from your access to such external platforms.

D. In the event of any review of our business planning, technical, public interest, or operational reasons, changes within the industry, recommendations from regulatory bodies, or similar events, ZEDWALLET may vary these Terms and Conditions or policies affecting usage and shall notify you of such changes through appropriate means. Your continued use of the ZEDWALLET Service shall be deemed to be your acceptance of all such varied terms and conditions or policies.

7. ZEDWALLET Access Responsibility

A. Access to the ZEDWALLET Services is PIN protected. You hereby agree to guard your PIN and not to disclose it to any third party including ZEDWALLET Outlet Operators, ZEDWALLET staff, or any person purporting to have authority to ask for it.

B. You acknowledge that you shall be solely responsible for the security of your PIN and Secret Word. ZEDWALLET shall not be liable for any disclosure of your PIN to any third party, and you hereby agree to hold ZEDWALLET harmless from any losses that result from any PIN disclosure.

C. You are responsible for all instructions given to ZEDWALLET in relation to your ZEDWALLET Account.

D. ZEDWALLET shall deem each correct PIN entry as being performed by the legitimate owner of the ZEDWALLET Account and shall regard all subsequent Transactions as validly performed by you.

8. Loading E-Money

A. You may load E-Money into your ZEDWALLET Account only and not directly into another ZEDWALLET participant's ZEDWALLET Account.

B. In order to load E-Money, you must complete the information requested, including passing the identity and security validation and verification procedures to ascertain that you are the owner of the account and then hand over Cash equivalent to the E-Money sought to be loaded to the ZEDWALLET Agent.

C. After handing over the Cash to the ZEDWALLET Agent, you must ensure that you receive an SMS confirmation receipt that will serve as conclusive evidence that you have successfully completed the deposit Transaction.

D. ZEDWALLET shall, subject to Transaction limits on the ZEDWALLET System, process the requests you make immediately after being satisfied that you have passed all identity and security validation and verification procedures. In the event of a dispute over the deposit of the funds, it shall be sufficient for ZEDWALLET to show a logical association between the Transaction and the verification of identity and/or security procedures conducted to ascertain the identity of the person entitled to the funds.

9. Transferring E-Money

A. Transaction limits and charges as prescribed by ZEDWALLET shall apply each time you use the "Send Money", "Pay Bill", "Buy Goods and Services" or other functionalities that effect the transfer of funds from your ZEDWALLET Account.

B. Your Transaction request will not be completed:

1. If you have insufficient funds in your ZEDWALLET Account to complete a Transaction or to cover the charges for a Transaction;

2. If you have reached the maximum Account balance limit prescribed by ZEDWALLET and the Bank of Zambia regulation;

3. If you have reached the daily limit prescribed by ZEDWALLET and the Bank of Zambia regulation;

4. If your Account has been temporarily suspended or permanently frozen on valid grounds;

5. If there are any other compelling reasons such as temporary system delay or outage;

6. If you cancel the Transaction request within such timeline indicated to You and use such functionality made available for that purpose.

C. You may send E-Money to any Participant on the ZEDWALLET System as well as any mobile telephone user on any network in Zambia by following the instructions on your phone's ZEDWALLET menu.

D. You will be charged a fee for any transactions you undertake. The fee will be in accordance with applicable tariffs and charges, to be published on the ZEDWALLET website and/or any other means of communication.

E. If the E-Money in your ZEDWALLET Account is not enough to carry out your Transaction (including covering the Transaction cost) request in full, the Transaction will not be completed, and no E-Money will be debited from your ZEDWALLET Account.

F. Upon the successful completion of your Transaction to another ZEDWALLET Participant, ZEDWALLET will immediately cause the transfer of the E-Money to the other Participant's ZEDWALLET Account. You and the recipient will both be notified by SMS as to the completed status of your transaction.

G. Where ZEDWALLET is unable to complete a transaction, you will be notified by SMS as to the reasons for not completing the transaction.

H. Each Transaction you undertake will be accompanied by a unique receipt number that will appear in the confirmation SMS sent to you and will include an updated balance of your Account. This receipt number may be used to track and identify the Transactions carried out on your Account and the SMS should therefore not be deleted if reliance on it will be required.

I. Upon the successful transmission of E-Money from your Account to the registered recipient's ZEDWALLET account, the title to the E-Money will pass to the recipient.

J. Where the recipient is not registered on the ZEDWALLET System, the title to the E-Money will remain with you. However, you will not be able to withdraw the funds or send the funds to any other recipient or otherwise reverse the Transaction unless the initial Transaction is cancelled by ZEDWALLET upon the failure of the recipient Participant to accept the remittance within the stipulated time frame as stated under clause 8.12.

K. If the recipient does not have an ZEDWALLET account or a registered mobile money account, ZEDWALLET will send the recipient an SMS containing a one-time voucher to enable them to cash the value sent to them.

L. If within 7 days (or such shorter or longer period as may be determined by ZEDWALLET) of the Transaction being made to a non-registered recipient, the recipient has not opened or cashed their voucher, ZEDWALLET will cancel the Transaction and the E-Money will be sent back to your Account. You will be notified by SMS of the cancellation and reversion of the E-Money.

M. A Transaction once completed is final and irrevocable. As such, ZEDWALLET shall not be under any compulsion to reverse any Transaction.

N. Notwithstanding clause 8.13, ZEDWALLET reserves the right, at its sole discretion, to cancel or reverse a Transaction if reasonable grounds such as manifest error or fraud, or duress or criminal force are shown and PROVIDED that the recipient has not redeemed the E-Money and the reversal claim is made within one (1) month of the erroneous Transaction date.

O. Without prejudice to clause 8.14, ZEDWALLET will not be compelled to refund or compensate you as a sender if the E-Money is sent to a recipient mistakenly or in error or fraudulently or under duress and subsequently redeemed for Cash or otherwise spent by the recipient of the mistaken, erroneous, or fraudulent Transaction and you hereby agree to hold ZEDWALLET harmless from any losses arising from a mistaken, erroneous or fraudulent transfer of funds or any transfer of funds from your Account effected under duress or under coercion or criminal force.

10. Receiving E-Money

A. If you are registered on the ZEDWALLET System and you receive an SMS informing you that you have received E-Money from another ZEDWALLET Participant or through international money remittance, the E-Money shall be loaded to your ZEDWALLET Account immediately and you may redeem the E-Money at any Agent Outlet or participating ATM networks or transfer the funds to a third party by following the ZEDWALLET menu options on your mobile phone.

B. If you receive funds in error, you acknowledge that you shall be obliged to return the funds to the sender failing which ZEDWALLET may reverse the payment to the sender.

C. You may be liable to face criminal prosecution (based on applicable laws of Zambia) for consuming or utilizing funds sent to you in error.

11. Withdrawal (Redemption) of E-Money

A. Agent Outlets: Upon passing the vetting requirements conducted by an Agent, you may withdraw your E-Money at participating Agent Outlets by accessing your Account and following the prompts on your phone's ZEDWALLET menu; however, any withdrawal Transaction must be initiated and completed within an Agent's premises and you must ensure you receive an SMS confirmation receipt which will serve as conclusive evidence of the successful completion of the withdrawal Transaction.

B. ATM Outlets/ Cash Vending Machines/Electronic Vending Outlet: Subject to availability, you may withdraw your E-Money at participating ATM network Outlets, Cash Vending Machines, or Electronic Vending Outlets at any time by accessing your ZEDWALLET Account and following the prompts on your phone's ZEDWALLET menu. You may receive a one-time voucher which should be cashed at participating ATM networks within the prescribed timeframe. Failure to do so will cause the voucher received to expire.

C. ZEDWALLET shall, subject to Transaction limits on the ZEDWALLET System, process the requests you make immediately after being satisfied that you have passed all identity and security validation and verification procedures. In the event of a dispute over the redemption of the funds, it shall be sufficient for ZEDWALLET to show a logical association between the Transaction and the verification of identity and/or security procedures conducted to ascertain the identity of the person entitled to the funds.

D. Subject to any other provisions to the contrary, you will be charged a withdrawal fee each time you withdraw funds from your ZEDWALLET account.

12. Intellectual Property

All intellectual property rights in the ZEDWALLET Service including the ZEDWALLET trademark are the property of ZEDWALLET and/or its affiliates. Any unauthorized reproduction, modification, distribution, or republication of ZEDWALLET materials or intellectual property, without the express prior written consent of ZEDWALLET and/or its affiliates is strictly prohibited.

13. Fees

A. You are responsible for the payment of all applicable fees. ZEDWALLET publishes fees payable in information pamphlets, Agent Outlets, and/or on the ZEDWALLET website. ZEDWALLET's Customer Care department will be on hand to assist you with the fee schedule if you are uncertain about the applicable fee.

B. All fees are deducted at source and are subject to change at any time at ZEDWALLET's sole discretion.

C. Fees payable on each Transaction will be deducted from your ZEDWALLET Account at the completion of each Transaction. Your new balance on completion of the Transaction shall be notified to you by SMS.

14. Suspension, Termination, and Dormant Account

A. ZEDWALLET reserves the right at its sole discretion, to suspend or terminate the agreement if you use the ZEDWALLET account for unauthorized purposes due to your abuse of any of the ZEDWALLET Services and/or functionalities provided to you for purposes of utilization of the ZEDWALLET Services.

B. Your Account shall be classified as a Dormant Account and suspended if;

1. you port your number to other networks,

2. if your account did not show any transaction for 12(twelve) consecutive months.

C. In the event of account suspension for reasons provided above under clause 13.2, Money held to your credit shall not be lost and shall be availed to you upon notice by you of the activation of a new mobile telephone number.

D. Regardless of what is stated under clause 13.3, ZEDWALLET shall have the right to claw back any promotional e-value offered to the Customer, if the Customer does not make any transaction or utilize the offered promotional e-value within the given period.

E. Subject to clauses 13.3 and 13.6, you can request reactivation of the account either by making a cash-in or cash-out transaction or through a request call made with a verifiable or pre-registered mobile number within twelve months of your account declared Dormant Account.

F. If you are not able to reactivate the Dormant Account within the twelve months period from suspension, your account shall be closed permanently.

G. You have the right to claim the amount on a closed account within ten years from the date of closure as per the Bank of Zambia regulations.

H. You acknowledge that ZEDWALLET may be compelled by law to suspend and/or freeze your Account or decline to execute your Transaction requests if there are reasonable grounds to suspect that an Account has been or is being or may be used to receive or send funds in connection with any criminal or fraudulent activity.

I. You may request your Account to be closed at any time by filling an account closure form at ZEDWALLET retail shop, and only if your account balance reads zero (0).

J. ZEDWALLET may, at its discretion, close your Account at any time for any reason upon giving one (1) weeks' notice to you and making reasonable attempts to reach you. In such circumstances, you shall be entitled to the balance of any funds remaining in your ZEDWALLET Account.

K. ZEDWALLET may send notices to you electronically by SMS to your mobile telephone number with which you registered on the ZEDWALLET System.

15. Warranties, and Limitation of Liability

A. ZEDWALLET will report any suspicious account activity to its Money Laundering Reporting Officer (MLRO) or any other relevant officer within ZEDWALLET. The MLRO may escalate the suspicious activity to the relevant law enforcement authority.

B. ZEDWALLET shall use all reasonable efforts to ensure that all Transaction requests are processed in a timely manner. However, ZEDWALLET makes no representations or warranties as to continuous, uninterrupted or secure access to the ZEDWALLET Service, which may be affected by factors outside ZEDWALLET's control or may be subject to periodic testing, repair, maintenance or upgrades.

C. ZEDWALLET will not be responsible for any claim unless caused by willful default attributable to ZEDWALLET. ZEDWALLET specifically disclaims all liability for any damages or losses, including, without limitation, direct, indirect, consequential, special, incidental or punitive damages deemed or alleged to have resulted from or caused by but not limited to:

1. Transactions made to unintended recipients or payments made in incorrect amounts due to the input of incorrect information by you;

2. Transactions made from your account by an unauthorized third party who passes all identity and verification checks;

3. any fraud, deception or misrepresentations by any ZEDWALLET Participant, whether or not the Participant has been verified,

4. any damages resulting from a recipient's decision not to accept or record a Transaction made by you through the ZEDWALLET System,

5. failure of any other telecommunications or data transmission system other than the ZEDWALLET System;

6. any result of any acts of government or authority, any act of God or force majeure.

D. The limit of ZEDWALLET's liability shall not exceed the maximum Account balance limit for the time being in force for any single event or series of events.

E. You agree to indemnify and hold ZEDWALLET harmless against any claim brought against ZEDWALLET by a third party resulting from your breach of these Terms and Conditions.

16. Dispute Resolution and Governing Law

A. You may contact ZEDWALLET Customer Care, with our only designated line 111 for any disputes or claims or to report Account discrepancies. ZEDWALLET Customer Care shall handle the report in accordance with ZEDWALLET's standard complaint-handling procedures.

B. In certain circumstances ZEDWALLET in conjunction with participating Merchants may provide for dispute resolution mechanisms. You agree to abide by such mechanisms as may be advised by ZEDWALLET or the participating Merchants/businesses from time to time.

C. Any dispute arising out of or in connection with this Agreement that is not resolved by ZEDWALLET Customer Care may be brought to the attention of the ZEDWALLET manager responsible for the operations of the ZEDWALLET Services for resolution. You are also at liberty to refer any dispute that is not resolved to your satisfaction to the National Bank of Zambia.

D. Any dispute arising out of or in connection with this Agreement that is not resolved by Customer Care Centre representatives or through a complaint to the Bank of Zambia shall be referred to Courts in Lusaka Zambia.

E. To the extent permissible by law, the determination of the court shall be final, conclusive and binding upon the parties hereto.

17. Disclosure and Data Retention

A. You hereby expressly consent and authorize ZEDWALLET to disclose any Transaction data or information pertaining to your ZEDWALLET Account to any law enforcement, investigative or regulatory authority including without limitation the Zambian Police, Bank of Zambia, The Ethics and Anti-Corruption Commission, Zambian Revenue Authority or any competent Anti-Money Laundering authority for the purposes of any inquiry or investigation or to any User, or to any third party to which you have separately, either in writing or electronically through the ZEDWALLET System or otherwise, authorized ZEDWALLET to disclose Transaction data or information pertaining to you or your usage of ZEDWALLET Products and Services, including your ZEDWALLET Account PROVIDED that any consent is given to ZEDWALLET to disclose information to Users for the purposes of clause 4.4.3 or to any third party (not being a law enforcement, investigative or regulatory authority) pursuant to this clause may be withdrawn at any time in writing (including electronically) PROVIDED further that where you withdraw consent to ZEDWALLET to disclose information to other Users for the purposes of clause 4.4.3, ZEDWALLET may impose a complementary condition to revoke (partially or otherwise) any access to any Personal Information of other Users that would have been made available to you as a User pursuant to clause 4.4.3.

B. You acknowledge that where your Account is determined by a competent law enforcement authority as containing proceeds of any criminal or money laundering activities, ZEDWALLET may be required by law to surrender funds in your Account to any statutory fund created for the purpose of recovering the proceeds of crime.

C. You acknowledge that ZEDWALLET may retain your Transaction data for a period of up to Ten (10) years or as may be required by any law or regulation.

18. Force Majeure

Neither Party shall be liable to the other Party for any delay or failure to perform its obligations under these Terms and Conditions as a result of revolution or other civil disorders; belligerent aggression by an enemy; strikes; lack of available resources from persons other than parties to this Agreement; labor disputes; electrical equipment or system availability delay or failure; fires; floods; acts of God; government or regulatory intervention; or, without limiting the foregoing, any other causes not within its control, and which by the exercise of reasonable diligence it is unable to prevent, whether of the class of causes here is before enumerated or not. If such delay or failure continues for at least thirty (30) days, then either Party may terminate their engagement by notice in writing to the other. Upon such termination all Cash held in trust for you in the ZEDWALLET System shall be made good to you.

19. General

A. Using your personal ZEDWALLET Account to carry out ZEDWALLET Transactions on behalf of another person is prohibited and may expose you to criminal liability under the applicable laws. You may not use or permit the use of your ZEDWALLET Account to carry out any Transactions on behalf of any other person.

B. You acknowledge that any provision of these Terms and Conditions are subject to amendment, modification or variation from time to time if required by, or found to be in conflict with, applicable law or regulation or otherwise without affecting the validity or enforceability of the remaining provisions.

C. These Terms and Conditions constitute the entire agreement between the parties with respect to the subject matter hereof and supersede and replace any and all prior terms. In the event of inconsistency between these Terms and Conditions and previous editions, this version will prevail.

D. These Terms and Conditions may be amended by ZEDWALLET from time to time as ZEDWALLET introduces new ZEDWALLET functionalities and as ZEDWALLET deems it desirable to change the Terms and Conditions. Such amended Terms and Conditions may be published in posters or pamphlets available at Agent Outlets, and/or on the ZEDWALLET website from time to time and shall take effect immediately.

E. ZEDWALLET's failure to exercise or enforce any right under these Terms and Conditions shall not be deemed to be a waiver of any such right nor shall it prevent ZEDWALLET from exercising or enforcing the rights in question at any time.

F. You may not transfer any rights or obligations you may have under this Agreement without ZEDWALLET's prior written consent.

G. You must not use the ZEDWALLET Service for the receipt of or payment for goods or services that offend or circumvent any law including without limitation, narcotic drugs, firearms, obscene or pornographic material or services, corruption or bribery, infringement of third party intellectual rights, running illegal or unauthorized lotteries, undertake illegal gaming or gambling, as well as material that is morally repugnant; incites violence or desires to cause harm; induces an unacceptable sense of fear or anxiety; encourages or incites any person to engage in dangerous practices or to use harmful substances; induces or promotes tribal, religious or racial disharmony; causes grave or widespread offence; or debases, degrades or demeans others.

H. Where ZEDWALLET receives the notification of the death or mental incapacity of an ZEDWALLET user, ZEDWALLET shall suspend all Account activity until satisfied that the relevant provisions of the Civil Code or any succession-related laws (as the case may be) have been followed.

I. A person claiming access to funds by virtue of being a successor (in the event of death) or Guardian (in the event of permanent incapacity or a minor) shall, upon request by ZEDWALLET, produce a court order authorizing the person to inherit or manage the estate or such other document as may be prescribed.

J. If a court appoints a successor or Guardian, as the case may be, ZEDWALLET shall rely on such appointment of successor or Guardian in its decision to transmit funds held to the credit of your account to the successor or guardian upon the event of your death or permanent incapacity (as the case may be).

20. Collection of information

A. We are required by law to collect certain Personal Information and are legally obligated to deny you the service if such information is not availed.

B. Apart from the legal obligation mentioned above, we also need to collect your Personal Information for quality service delivery. Please note that although this is voluntary, without such information we may not be able to provide quality service.

21. ZEDWALLET APP

A. ZEDWALLET may require you to input further information before you can access or launch the ZEDWALLET App to confirm (authenticate) that you are the registered user of the ZEDWALLET account. Other means of authentication may include one-time password (OTP), start keys, biometrics which may include iris detection, security questions or secret codes. Any additional authentication method may be applied in addition to your unique ZEDWALLET identifier (PIN).

B. In case you make a payment, contractual commitment, request or demand to a Merchant or third-party developer on the ZEDWALLET APP, ZEDWALLET will not be liable for any claim, costs (including legal costs), expenses or damage occasioned as a result of such action on your part. You shall engage with any or all Merchants or third parties on the ZEDWALLET App at your own commercial risk.

C. ZEDWALLET reserves the right to modify, vary, amend or withdraw the ZEDWALLET Zedlife App, its features and these Terms and Conditions at any time. Such changes will be communicated through the media, the ZEDWALLET website or any other appropriate avenue as may determine.

D. Should you use or abuse the ZEDLIFE APP contrary to our terms and conditions or applicable legislation, may prevent your continued usage of the ZEDWALLET ZedLife APP.